For years, we have been understanding our processes by engaging directly with users; however, this approach introduces significant bias by narrating only those activities the individual deems “important” within their current process, overlooking a wide range of “micro” activities that often do not contribute to the employee’s efficiency. A study conducted by market research chain OnePoll in 2021 found that workers lose approximately 33% of their time on activities that do not add value, underscoring the lack of information when users determine process activities.
Therefore, process mining emerges as our most effective tool, as it bases activity identification on concrete data, connects to key information sources, and identifies logs to accurately depict the current state of our process. With a comprehensive view of all executed tasks, we begin to identify numerous variants that reveal more reliably the times between activities, rework, and bottlenecks.
Precise identification of inefficiencies becomes key to seeking significant improvements in our organization, avoiding launching initiatives with reduced impact. Celonis, as leader in the process mining market according to Gartner's "Magic Quadrant for Process Mining Tools," emerges as the ideal means to drive strategy within organizations. By understanding our deviations and their root causes, we can execute actions that yield notable impacts. These actions may range from change management to acquiring new technology and implementing bot-driven automations, whether individually or interconnected, always supported by a data-driven action plan.
In a rapidly advancing technological landscape, staying at the forefront is crucial to remaining competitive in the market.
We at Ofi Services are doing more and more custom object-centric work, for any demo please reach out to us.
