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Low-code automation & AI to improve customer experience

Low-code automation of a chatbot is a revolution in the information technology industry. This innovation is changing how companies interact with their customers, improving efficiency, and reducing costs.


A chatbot is a software program designed to interact with humans in their natural language. These are programmed to understand and respond to queries, perform tasks, and learn from interactions. Low-code automation allows companies to develop chatbots easily and quickly.







An example of this is a chatbot designed for customers to validate the status of their sales order. Instead of waiting online to speak with a customer service representative, customers can interact with the chatbot to get the necessary information. This saves the customer time and frees customer service representatives to handle more complex queries.


Furthermore, chatbots can provide consistent customer service 24/7. They don't need breaks, don't get sick, and don't have bad days. This can improve customer satisfaction and increase brand loyalty.





Let's take it to the next level! By combining Low-Code automation technology with AI, queries will be answered, and we can also analyze and obtain higher-value information that enables customers to make better decisions.

 

According to Gartner, by 2024, the development of intelligent applications and AI will be the top technological trends. And by 2026, AI will impact 70% of the application design and development effort.





In summary, low-code automation of a chatbot can bring significant value to companies. It enables greater efficiency, reduces costs, and improves customer satisfaction. As more companies adopt this technology, we will likely see more innovations and benefits in our daily tasks.

 

Whether you want to explore how low-code automation and AI can adapt to your company's specific needs and generate tangible results, Ofi Services is here to assist you every step of the way and work with MAKE, one of the best Low-Code solutions!

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