top of page

Flying High: Revolutionizing Aviation with Process Mining and RPA

In the dynamic world of aviation, staying ahead of the curve is not just a goal, it's a necessity. Airlines and airports are constantly striving to elevate their operations to new heights, looking for ways to improve efficiency, ensure safety, and deliver exceptional passenger experiences. Process mining and robotic process automation (RPA) are the dynamic duo poised to transform the industry and drive it toward operational excellence.

Let's look at some of the most interesting use cases for the aviation industry:

On-Time Performance (OTP)

Picture this: Airline A was grappling with a lackluster OTP of 75%, leaving passengers frustrated and revenue dwindling. But with the implementation of Process Mining and RPA, the airline experienced a meteoric rise, soaring to an impressive OTP of 90%. Delays became a thing of the past, and passengers rejoiced, leading to a significant boost in customer loyalty and bottom-line profits.

Turnaround Time

Let's zoom in on Airport B, where aircraft turnaround time was a stubborn bottleneck, averaging a hefty 90 minutes. But armed with Process Mining insights, airport authorities uncovered hidden inefficiencies and deployed RPA to automate routine tasks. The result? Turnaround time slashed to just 60 minutes; a remarkable achievement that not only saved costs but also enabled airlines to increase their fleet utilization and schedule flexibility.

Do you want to see more about the potential of Process Mining in the Turnaround process? Click HERE and check how Ofi Services has redefined the standards for efficiency and visibility in a major airport turnaround processes.

Crew Management

Ah, crew scheduling… an accurate dance of balancing operational needs with crew preferences. Airline C faced this challenge head-on, struggling to optimize crew utilization while ensuring compliance with complex regulations. But with the aid of Process Mining analytics, the airline gained unprecedented visibility into crew workflows and patterns. By then leveraging RPA to automate rostering and scheduling, they achieved a 20% boost in crew utilization, while maintaining crew satisfaction and compliance standards.

Safety and Compliance

Safety is non-negotiable in aviation, and compliance is its steadfast companion. Airport D recognized the critical importance of these pillars and turned to RPA to enhance their safety and compliance checks. By automating routine inspections and documentation processes, they not only bolstered accuracy and consistency but also mitigated the risk of human error. The result? A 30% reduction in safety incidents, along with streamlined regulatory compliance; a win-win for all stakeholders.

Passenger Journey

Finally, let's embark on a journey through the passenger experience. Airline E, armed with Process Mining insights, embarked on a mission to enhance every touchpoint of the passenger journey. From check-in to boarding, every process was scrutinized, optimized, and automated with RPA. The result? A 15% rise in passenger satisfaction scores, as passengers enjoyed smoother, more seamless journeys from curb to gate.

Definitely, in the ever-evolving landscape of aviation, Process Mining and RPA are not just buzzwords, they're catalysts for change, propelling the industry towards a future defined by efficiency, safety, and unparalleled passenger experiences. As airlines and airports embrace these transformative technologies, the sky's the limit for what they can achieve. So, buckle up, fellow travelers, and get ready to soar to new heights with Process Mining and RPA leading the way.


bottom of page