From Prediction to Action: Transforming Delivery Performance

In today’s interconnected global economy, delivering orders On Time In Full (OTIF) is more than a performance metric. It is a measure of reliability and customer trust. To help organizations consistently meet this standard, Ofi has developed an AI Agent built on top of Celonis.

This intelligent solution transforms delivery performance management from reactive tracking to proactive action. By combining advanced process mining, artificial intelligence, and machine learning, the Agent predicts risks, identifies root causes, and recommends targeted interventions to keep orders moving smoothly.

Capabilities

End-to-End Visibility

The application maps each order’s journey from procurement to final delivery, creating a complete, real-time view of the process. This transparency allows teams to detect delays early, understand where disruptions occur, and act before they impact customers.

Predictive Risk Assessment

Using historical data and advanced modeling, the agent forecasts which orders are most likely to be delayed or incomplete. This gives teams the opportunity to prioritize resources, adjust schedules, and take preventative action before issues escalate.

Supplier Delay Analysis

By measuring the impact of each supplier and material on delivery timelines, the OTIF agent pinpoints where performance improvements will have the greatest effect. Procurement and supplier management teams can use this insight to set expectations and strengthen collaboration.

Root Cause Analysis

Beyond surface-level metrics, the agent uncovers the reasons behind missed commitments, whether from late materials, production bottlenecks, or transport inefficiencies. With this knowledge, teams can address problems at their source and prevent repeat issues.

Turning Insight into Action

This is not just a reporting tool. It is a decision-making partner. By integrating with operational systems, it can trigger alerts, suggest actions, and guide teams toward the most effective interventions in real time. This proactive approach reduces last-minute firefighting, avoids penalties, and strengthens supply chain resilience.

Let’s Talk About Your Delivery Challenges

If meeting delivery promises is an ongoing challenge, or if you are looking for a way to actively manage performance before problems arise, we can help. Our AI-powered solution was designed to give your team clarity, speed, and confidence in managing complex supply chains. Watch the demo video below to find out more!

If you are ready to explore what it could do for your business, reach out to us today.